How can I request a New Balance catalogue?
In lieu of producing and mailing paper catalogues, we are encouraging those interested in seeing our latest product assortment to browse our website www.newbalance.co.uk. On our website, you will be able to browse our men's, women's and kids footwear collections as well as our men's and women's apparel collections.
We appreciate your efforts to help us conserve our natural resources by browsing our product assortment online.
What if I have a general question about New Balance?
Please submit your question: ukinfo@newbalance.co.uk
How do I order shoes online?
New Balance products are available through a variety of online retailers. Click here to view a complete list.
How do I find a retailer who carries New Balance products?
The Find A Store section provides names and addresses of retail stores in your area, as well as a list of our online and mail-order vendors. We recommend calling individual retailers for inquiries related to stock and ordering policy. If you need assistance locating a retailer near you, please call 0800 389 1055
How do I return products with quality issues to New Balance?
If you have a quality issue that you are unable to resolve through your retailer, please contact our Consumer Relations Dept at 0800 389 1055 (M-F 8:30 AM - 4:30 PM EST) or through contact us online at ukinfo@newbalance.co.uk
How do I get a recommendation of the correct shoe for me?
We recommend that you visit one of our retailers to find the best shoe for you (to find your closest retailer, please visit the Find A Store section).
If you need additional assistance, please call 0800 389 1055.
Please note that if you wear orthotics or have special medical considerations, we recommend that you consult a medical professional and be fitted by an experienced retailer.
